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Beginning of Paper
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The first thing I want to talk about is managing a help desk, I think that managing a help desk can be like running an emergency medical center, in a rough neighborhood, with no supplies, during an epidemic. I believe for some time now, help desk workers and their bosses have been surviving under these conditions, performing triage for some internal users, answering basic computing questions for others. But as in health care, practicing ....
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Middle of Paper
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.... likely to be working toward the same end, and, with clearly defined expectations, it will be easier to evaluate whether the help desk has met its goals.
One mission statement I might use is "to increase the company's productivity by providing a single point of contact and responsibility for rapid closure of our users' technology problems."
My help desk will be a leading edge one that will leverage consolidation, and automation. I want my help desk to bring valu ....
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ADDITIONAL FEATURED ESSAYS
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